Support
How can we help you today?
Solved
Changed my user ID but my account isn't working
2 CommentsSorted by Oldest First
<Moving post to the correct forum location>
Hi Omd,
You may need to refresh the data source as the team changed when I made the update:
How do I Re-Authenticate a Connector?
If that doesn't work, please post the full error message so I can check if its using a different team or a user not added to the license team.
-Thank you
Supermetrics Team
User had multiple licenses but the name was only fixed on one. Name has been corrected on both which should fix the error.
-Thank you
Supermetrics Team
Omd Mex
Hi Supermetrics,
I paid the super pro version but wrote the wrong email so asked for a changed on my user id and support told me it has been changed but it still appears the free trial.
How can I solve this issue?
Thank you