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Sidebar not launching

É
Équipe Hec
started a topic almost 3 years ago

Hi,


I have just registered for the free trial on the Google Sheet add-on but the sidebar isn't launching. I have tried it on private navigation and it's still not working. Could you help me with this ?


Thanks

7 people have this problem
  • A
    Adrien O'Leary
    said almost 3 years ago

    Same issue for me.

    1 person likes this
  • B
    B
    said almost 3 years ago

    We are using the paid version and the sidebar is also not loading.

    2 people like this
  • J
    Jouni Hyötylä
    said almost 3 years ago

    Thanks for letting us know. Google has some issues with their add-ons at the moment which is affecting our Google Sheets services as well. Terribly sorry for this.


    You can read more and receive updates at ***Service outage (Supermetrics for Google Sheets) 06-07-2018***


    Best regards,

    -Supermetrics Team

  • J
    Jouni Hyötylä
    said almost 3 years ago

    This issue is now fixed. If you refresh your browser tab with Google Sheets, Supermetrics should open up normally from the add-on menu. This time it will ask you for a permission and opens it up in a new window but it will happen only once.


    Best regards,

    -Supermetrics Team

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