Facebook Not Poo-ling Data, Showing API Issue format Issue via Search Query


I am having a major issue poo-ling Data from my clients Facebook Ads. 

Continuously either waiting for 2+ hrs to get a message like the below attached.

I assume its a search query issue that's being affected via Supermetrics not being able to Link to its Facebook's API system. 

Please need any support for the following, this worked perfectly last week.

Appreciate your help.

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