Supermetrics Support Forum

Google sheets connection issues

Hi guys


Having severe issues with supermetrics add on for google sheets today. The sidebar is not launching and the queries are not loading. I have logged in and out of google and this does not fix the issue


Please help! We have reporting for clients to do!!


1 person has this problem
  • Hi Jo,


    did you manage to get it working already? If you did not, could you please try it in incognito mode and/or in a different browser? We're not aware of any issues currently.



    Best regards,

    -Supermetrics Team

  • Hi guys,


    did you find a fix for this issue, yet?

    I am having the same problem. It worked perfectly until yesterday.

    Sidebar won't launch and queries will not refresh either. We tried it in Chrome, Firefox and Safari.


    Best,

    Janina


  • Hi Janina,


    unfortunately still no fix from Google. We have found a workaround but this also requires some actions from Googles side.


    We'll update the status in to this article: https://support.supermetrics.com/support/solutions/articles/19000084036--service-outage-supermetrics-for-google-sheets-06-07-2018-



    Best regards,

    -Supermetrics Team

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