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Google sheets connection issues

J
Jo Bell
started a topic over 2 years ago

Hi guys


Having severe issues with supermetrics add on for google sheets today. The sidebar is not launching and the queries are not loading. I have logged in and out of google and this does not fix the issue


Please help! We have reporting for clients to do!!

1 person has this problem
  • J
    Jouni Hyötylä
    said over 2 years ago

    Hi Jo,


    did you manage to get it working already? If you did not, could you please try it in incognito mode and/or in a different browser? We're not aware of any issues currently.



    Best regards,

    -Supermetrics Team

  • A
    ADM Team
    said over 2 years ago

    Hi guys,


    did you find a fix for this issue, yet?

    I am having the same problem. It worked perfectly until yesterday.

    Sidebar won't launch and queries will not refresh either. We tried it in Chrome, Firefox and Safari.


    Best,

    Janina


  • J
    Jouni Hyötylä
    said over 2 years ago

    Hi Janina,


    unfortunately still no fix from Google. We have found a workaround but this also requires some actions from Googles side.


    We'll update the status in to this article: https://support.supermetrics.com/support/solutions/articles/19000084036--service-outage-supermetrics-for-google-sheets-06-07-2018-



    Best regards,

    -Supermetrics Team

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