Google sheets connection issues : Supermetrics Support Forum

J

Jo Bell

started a topic 19 days ago

Hi guys

Having severe issues with supermetrics add on for google sheets today. The sidebar is not launching and the queries are not loading. I have logged in and out of google and this does not fix the issue

Please help! We have reporting for clients to do!!

J

Jouni Hyötylä

said 18 days ago

Hi Jo,

did you manage to get it working already? If you did not, could you please try it in incognito mode and/or in a different browser? We're not aware of any issues currently.

Best regards,

-Supermetrics Team

A

ADM Team

said 15 days ago

Hi guys,

did you find a fix for this issue, yet?

I am having the same problem. It worked perfectly until yesterday.

Sidebar won't launch and queries will not refresh either. We tried it in Chrome, Firefox and Safari.

Best,

Janina

J

Jouni Hyötylä

said 15 days ago

Hi Janina,

unfortunately still no fix from Google. We have found a workaround but this also requires some actions from Googles side.

We'll update the status in to this article: https://support.supermetrics.com/support/solutions/articles/19000084036--service-outage-supermetrics-for-google-sheets-06-07-2018-

Best regards,

-Supermetrics Team

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