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Side bar not working - "Loading query into editor"

Hello, 


the side bar has stopped working in sheets and won't load the query. 

it hangs on the message "loading query into editor"


What can i do to fix this?


Best, 

1 Comment

Hi,

Thanks for your message. Sorry to hear about the issue.


Some thing to try in order to rule out browser conflicts:
  • Clear browser cookies, and check that you are only logged in to Google with your Supermetrics user id
  • Try running the report in Incognito window, or another browser
  • Create a similar query from scratch - sometimes the query get's jammed for example due to a duplicated query id in another sheet
  • Go to SupermetricsQueries sheet (hidden by default) and clear the cell containing the Query ID. Then refresh the query to generate a new id
  • As a last resort, create a whole new sheet and test queries there

Let us know if this helped.


Best regards,

Heidi / Supermetrics team

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