Side bar not working - "Loading query into editor" : Supermetrics Support Forum

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Side bar not working - "Loading query into editor"

started a topic 23 days ago

Hello,

the side bar has stopped working in sheets and won't load the query.

it hangs on the message "loading query into editor"

What can i do to fix this?

Best,

1 Comment

said 22 days ago

Hi,

Thanks for your message. Sorry to hear about the issue.

Some thing to try in order to rule out browser conflicts:

Clear browser cookies, and check that you are only logged in to Google with your Supermetrics user id
Try running the report in Incognito window, or another browser
Create a similar query from scratch - sometimes the query get's jammed for example due to a duplicated query id in another sheet
Go to SupermetricsQueries sheet (hidden by default) and clear the cell containing the Query ID. Then refresh the query to generate a new id
As a last resort, create a whole new sheet and test queries there

Let us know if this helped.

Best regards,

Heidi / Supermetrics team