Side bar not working - "Loading query into editor"

Login Fullstakk

started a topic about 2 years ago

Hello,

the side bar has stopped working in sheets and won't load the query.

it hangs on the message "loading query into editor"

What can i do to fix this?

Best,

Heidi Virta
said about 2 years ago
Hi,

Thanks for your message. Sorry to hear about the issue.

Some thing to try in order to rule out browser conflicts:

Clear browser cookies, and check that you are only logged in to Google with your Supermetrics user id

Try running the report in Incognito window, or another browser

Create a similar query from scratch - sometimes the query get's jammed for example due to a duplicated query id in another sheet

Go to SupermetricsQueries sheet (hidden by default) and clear the cell containing the Query ID. Then refresh the query to generate a new id

As a last resort, create a whole new sheet and test queries there

Let us know if this helped.

Best regards,

Heidi / Supermetrics team