Supermetrics Support Forum

Supermetrics sidebar doesn't open

I followed the steps to install but the supermetrics sidebar doesn't open.  It just shows a black google sheet.  What can I do?

  • Hi Brittany,


    thanks for your message.


    Sounds like you've by mistake downloaded our Functions sheet, instead of using a normal blank sheet and just installing the sidebar?


    Follow these steps to open the sidebar:

    1. Open Google Sheets in an Incognito window
    2. Open up a blank sheet
    3. Click on Add-ons menu > Get add-ons
    4. Search for Supermetrics
    5. Install the add-on
    6. Go back to the Add-ons menu in your sheet once installation is done, and make sure you see Supermetrics as a menu item
    7. Launch sidebar through Supermetrics menu


    Please view our knowledge base, to read the getting started articles: https://support.supermetrics.com/support/solutions/folders/19000148384


    If problems persist, please attach screenshots of your sheet.


    Best,

    Heidi / Supermetrics

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