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Supermetrics sidebar doesn't open

I followed the steps to install but the supermetrics sidebar doesn't open.  It just shows a black google sheet.  What can I do?

1 Comment

Hi Brittany,

thanks for your message.

Sounds like you've by mistake downloaded our Functions sheet, instead of using a normal blank sheet and just installing the sidebar?

Follow these steps to open the sidebar:

  1. Open Google Sheets in an Incognito window
  2. Open up a blank sheet
  3. Click on Add-ons menu > Get add-ons
  4. Search for Supermetrics
  5. Install the add-on
  6. Go back to the Add-ons menu in your sheet once installation is done, and make sure you see Supermetrics as a menu item
  7. Launch sidebar through Supermetrics menu

Please view our knowledge base, to read the getting started articles:

If problems persist, please attach screenshots of your sheet.


Heidi / Supermetrics

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