Supermetrics sidebar doesn't open

B

Brittany Brown

started a topic 11 months ago

I followed the steps to install but the supermetrics sidebar doesn't open. It just shows a black google sheet. What can I do?

H

Heidi Virta
said 11 months ago
Hi Brittany,

thanks for your message.

Sounds like you've by mistake downloaded our Functions sheet, instead of using a normal blank sheet and just installing the sidebar?

Follow these steps to open the sidebar:
1. Open Google Sheets in an Incognito window
2. Open up a blank sheet
3. Click on Add-ons menu > Get add-ons
4. Search for Supermetrics
5. Install the add-on
6. Go back to the Add-ons menu in your sheet once installation is done, and make sure you see Supermetrics as a menu item
7. Launch sidebar through Supermetrics menu
Please view our knowledge base, to read the getting started articles: https://support.supermetrics.com/support/solutions/folders/19000148384

If problems persist, please attach screenshots of your sheet.

Best,
Heidi / Supermetrics

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