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Supermetrics for sheets not updating

Hi,


It seems the data in my Google sheets supermetrics won't update above the 17th May? is there an ongoing problem? I have sheets set up to update for Bing Ads, Adwords and Facebook Ads and all don't seem to get any data above 17th May?


Thanks

Alan

1 Comment

Hi Alan,

Thanks for reaching out. Sorry to hear about the issue. There are no issues with refreshes at this time.


Some thing to try in order to rule out browser conflicts:
  • Clear browser cookies
  • Try running the report in Incognito window, or another browser
  • Create a similar query from scratch - sometimes the query get's jammed for example due to a duplicated query id in another sheet
  • Go to SupermetricsQueries sheet (hidden by default) and clear the cell containing the Query ID. Then refresh the query to generate a new id
  • As a last resort, create a whole new sheet and test queries there


Let us know if these measures helped. If it didn't, please include some screenshots of your report in your reply.

Best regards,

Heidi Virta

supermetrics.com


Twitter: @Supermetrics 

Support forum: support.supermetrics.com

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