Need Assistance With Account

M

Mark Joblot

started a topic 5 months ago

I am having issues with the connection between Facebook and google sheets. The query keeps saying there is an error.

Screen Shot 2018-05-15 at 3.07.37 PM.png

Screen Shot ...

(2.4 MB)

J

Jessica Brock
said 5 months ago
Hi Mark,

This error usually means that the configuration for your query is not returning any results and you need to adjust your query. The screenshot doesn't show any of the configuration so my ability to help troubleshoot it specifically is limited but generally, check these things:
If you are using a filter, try removing it to see if that produces data. If yes, the check if there's an problem with the filter
Check the date range to make sure it's set to a period that you have data for.
It may be an authentication issue - try logging out and back into the FB Ads connector:

If you can provide the query configuration or the query ID, I can give more specific guidance.

-Thank you
Supermetrics Team

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