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"Exceeded maximum execution time" and "Working"

I get "Exceeded maximum execution time" when fetching FB data and now "Working" whenever i try launching the sidebar. It just runs forever and never reveals the sidebar. 


1 person has this problem
  • Hi Jakob,

    We are currently having a service outage and we are working to address the issue. Please check this article for updates and once it is resolved, recheck to see if your issue is also resolved. If not, please let us know.

    **Service Outage MAY 16th 13:10 GMT +2**


    -Thank you

    Supermetrics Team

  • Hello all my queries are dying. When will this be sorted? 


  • Hi All,


    Service has been restored as of May 16th 17:20 GMT +2.


    If you are not the original poster and are still experiencing issues, please submit a private ticket so we can follow up with your specific issue.


    -Thank you

    Supermetrics Team

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