Supermetrics Support Forum

Bing Ads Invalid Authentication

Hi,

I'm facing a problem that my bing supermetrics donsen't conect with Data Studio.

It says "Invalid Authentication" (like in the photo)

And when I try to reconnect an error happened again

I'm trying to use this complement since last week (or more) pls help me.


Thx 

error bing.PNG
(17.8 KB)
erro bing.PNG
(14.4 KB)
  • Hi Eduardo,

    Thanks for reaching out. Sorry about the issue


    Have you managed to connect before? Are your permissions for the Bing Ads account sufficient?


    Please try re-authenticating the connector by force-adding the account again in Incognito mode to refresh the connector settings. This action often helps in cases like this. 
    See this guide with step-by-step instructions of how to do this:


    Best regards,

    Heidi / Supermetrics

  • Hi Heidi,


    I try this already

    But the error on the 1º picture keep happening


    But thx anyway, I'll keep trying other things

  • Hi Eduardo,


    Ok, sorry the error persists. 


    Just make sure you chose to "Add another Bing Ads user account" even if you see your account listed. That refreshes the connection.


    I'd encourage you to create a private ticket in our support portal, to exchange sensitive account information. We're here to help!


    Best,

    Heidi / Supermetrics

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