Supermetrics Support Forum

Data Studio / Facebook - Errors with some metrics

All of the watch rate metrics for 10s video views are showing as the following error (Error ID: 363e0770) : http://jmp.sh/PYgvXS5


Any ideas for a solution?  



  • Hi Dan,

    Thanks for reporting this.


    Please try re-authenticating the connector by force-adding the account again to refresh the connector settings. This action often helps in cases like this. 
    See this guide with step-by-step instructions of how to do this:

    After the authentication, check the accounts/pages you've chosen for the report. 


    Best regards,

    Heidi / Supermetrics

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