Can't buy normal license

B

Ben Johnson

started a topic 7 months ago

I had a superpro license, trying to renew just a normal one, and its not working. It should be easier to downgrade...

J

Jessica Brock
said 7 months ago

Hi Ben,

Sorry, we currently don't have a process to downgrade an existing license automatically - you usually need to purchase new license with the lower level to replace the upgraded one when it expires.

Did the renewal complete for the Super Pro one? I can manually downgrade it for you if that happened.

-Thank you
Supermetrics Team

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