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Can't buy normal license

B
Ben Johnson
started a topic about 2 years ago
I had a superpro license, trying to renew just a normal one, and its not working. It should be easier to downgrade...

 

  • J
    Jessica Brock
    said about 2 years ago

    Hi Ben,

    Sorry, we currently don't have a process to downgrade an existing license automatically - you usually need to purchase new license with the lower level to replace the upgraded one when it expires. 


    Did the renewal complete for the Super Pro one? I can manually downgrade it for you if that happened.


    -Thank you

    Supermetrics Team

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