Supermetrics Support Forum

Facebook Insights not pulling any data

The Facebook insights data not showing for any of the metrics & for any of the date rage. Sometime it just shows loading data endlessly & sometime it shows some internal error. I was getting stats properly before & started this issue last week.


It shows below error - The server encountered an internal error and was unable to complete your request.


Can you help resolve this issue.

  • Hi Sunil,

    Sorry to hear about the issue.


    Please try recreating the Facebook data source. Start by clearing cookies and entering Incognito mode.


    Please follow the steps to create a new data source, and remember to rename it to separate it from the older version of the same connector.

    image

    image

    image

    image



    image





    Best regards,

    Heidi Virta

    supermetrics.com


    Twitter: @Supermetrics 

    Support forum: support.supermetrics.com

Login to post a comment