Supermetrics Support Forum

Back to website Submit a ticket Feature requests My Tickets
Welcome
Login
  1. Discussions
  2. Supermetrics for Data Studio
  3. Problems & Solutions

Facebook Insights not pulling any data

S
Sunil Nalawade
started a topic over 3 years ago

The Facebook insights data not showing for any of the metrics & for any of the date rage. Sometime it just shows loading data endlessly & sometime it shows some internal error. I was getting stats properly before & started this issue last week.


It shows below error - The server encountered an internal error and was unable to complete your request.


Can you help resolve this issue.

1 person has this problem
  • Heidi Virta
    said over 3 years ago

    Hi Sunil,

    Sorry to hear about the issue.


    Please try recreating the Facebook data source. Start by clearing cookies and entering Incognito mode.


    Please follow the steps to create a new data source, and remember to rename it to separate it from the older version of the same connector.

    image

    image

    image

    image



    image





    Best regards,

    Heidi Virta

    supermetrics.com


    Twitter: @Supermetrics 

    Support forum: support.supermetrics.com

Login to post a comment
Topics in this forum
View all (613)

Didn't find what you were looking for?

Start a new topic