SYSTEM ERROR (FACEBOOK ADS CONNECTOR)

Agencia Um

started a topic 11 months ago

I can not configure the dashboard in the datastudio of my campaigns. Was giving this error:
There was an error requesting community connector data. If the problem persists, inform the connector vendor.

Community connector error: Facebook Ads is not available at the license level of Supermetrics for Data Studio (registered to digital@agenciaum.ag, team 'Team digital@agenciaum.ag' ID: p_6Kl4HCuxsPADvC8_3T) that you have signed up for you can only search data in the last 10 days. You can upgrade your license through this link: https://goo.gl/5piRd3 (Supermetrics request ID: 0a_OBzIUHtxqGvXKEYaqUnAODoNFGAO9). If the problem persists, report a problem with the connector owner.
Error ID: ff3a8335
Yesterday, I paid the facebook ads connector, but it is still giving an error.

How should I proceed?

H

Heidi Virta
said 11 months ago

Hi,

Thanks for contacting us. Very sorry about the error.

First, please clear your cookies and open up the report in an Incognito window.

Please try re-authenticating the connector by force-adding the account again to refresh the connector settings

See this guide with step-by-step instructions of how to do this:

How do I Re-Authenticate a Connector?

Let me know if this helped.

Best regards,

Heidi / Supermetrics team

SYSTEM ERROR (FACEBOOK ADS CONNECTOR)

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