Supermetrics Support Forum

SYSTEM ERROR (FACEBOOK ADS CONNECTOR)


I can not configure the dashboard in the datastudio of my campaigns. Was giving this error:
There was an error requesting community connector data. If the problem persists, inform the connector vendor.

Community connector error: Facebook Ads is not available at the license level of Supermetrics for Data Studio (registered to digital@agenciaum.ag, team 'Team digital@agenciaum.ag' ID: p_6Kl4HCuxsPADvC8_3T) that you have signed up for you can only search data in the last 10 days. You can upgrade your license through this link: https://goo.gl/5piRd3 (Supermetrics request ID: 0a_OBzIUHtxqGvXKEYaqUnAODoNFGAO9). If the problem persists, report a problem with the connector owner.
Error ID: ff3a8335
Yesterday, I paid the facebook ads connector, but it is still giving an error.

How should I proceed?
  • Hi,

    Thanks for contacting us. Very sorry about the error.


    First, please clear your cookies and open up the report in an Incognito window.


    Please try re-authenticating the connector by force-adding the account again to refresh the connector settings
    See this guide with step-by-step instructions of how to do this:

    Let me know if this helped.


    Best regards,

    Heidi / Supermetrics team

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