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Just purchased Pro version | Unable to connect to any connectors

N
Nick Weynand
started a topic almost 3 years ago

When I launch the sidebar I see this 

image

I select AdWords and I get the google login screen where I select our email. I get the notice box to approve Supermetrics having access to AdWords and I select 'Allow". Then it sends me back to the Google Sheets with this...


image

No data populates. 


I tried deactivating the add-on and reactivating it. That didn't work. 



  • Heidi Virta
    said almost 3 years ago

    Hi Nick,

    Thanks for reaching out, and sorry to hear about the issue.


    Some thing to try in order to rule out browser conflicts:
    • Clear browser cookies, and check that you are only logged in to Google with your Supermetrics user id
    • Try running the report in Incognito window, or another browser

    Let us know if this helped. Thanks!


    Best regards,

    Heidi / Supermetrics

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