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Just purchased Pro version | Unable to connect to any connectors

When I launch the sidebar I see this 

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I select AdWords and I get the google login screen where I select our email. I get the notice box to approve Supermetrics having access to AdWords and I select 'Allow". Then it sends me back to the Google Sheets with this...


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No data populates. 


I tried deactivating the add-on and reactivating it. That didn't work. 



1 Comment

Hi Nick,

Thanks for reaching out, and sorry to hear about the issue.


Some thing to try in order to rule out browser conflicts:
  • Clear browser cookies, and check that you are only logged in to Google with your Supermetrics user id
  • Try running the report in Incognito window, or another browser

Let us know if this helped. Thanks!


Best regards,

Heidi / Supermetrics

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