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Error Messages in Datastudio with Facebook Insights

Hi, 


in the last few days we're pretty much unable to use supermetrics in datastudio. We're getting all sorts of error messages. One of these gave us the errorcode: e2cd4b41


Here is the message: https://www.dropbox.com/s/dshscsrjwjp4aob/2018-04-12_12-12-06.png?dl=0


Is there any chance that you can fix that? 

1 Comment

Hi,


thanks for reporting this. As it is a generic error message, a simple re-authentication should solve it.


Please try re-authenticating the connector by force-adding the account again to refresh the connector settings. This action often helps in cases like this. See this guide with step-by-step instructions of how to do this:How do I Re-Authenticate a Connector?

After the authentication, check the accounts/pages you've chosen for the report.

Best,

Supermetrics team

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