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Facebook Ads & Facebook Insights Authentification Problems since 5.April 2018
2 CommentsSorted by Oldest First
Hi Stefan,
Are you getting any other errors besides the one you posted here (such as error #283)?
The error given usually can be resolved by re-authenticating but in some cases you need to completely log out and back in again (usually with deleting your cookies or using Incognito/Private browsing mode) or we need to delete the authentication tokens on our side to hard force the re-login process.
However if you have error #238, there's additional steps needed to resolve that as it may means we need elevated permissions to your content that you have to enable.
-Thank you
Supermetrics team
Hey Supermetrics Team and @Stefan,
I've the same problems.
If you find the licence License #1 (id: 19626) you will see, that we are a paying customer.
Community connector error: This dashboard is using the free version of Supermetrics for Data Studio - Facebook Insights registered to kunde.artista@gmail.com for team 'Team kunde.artista@gmail.com' (ID: _S7IIJGmJU5PZcTtZMn. Facebook Insights requires the paid version. You can buy a paid license via this link: https://supermetrics.com/pricing/data-studio/?&ds=FB&mee=a3VuZGUuYXJ0aXN0YUBnbWFpbC5jb20= (Supermetrics request ID: ago70r3U9LMXDrJ3h7unCvrsQAvniz). If the problem persists report an issue with the connector owner.
Fehler-ID: 523aed9c
Stefan Siefert | Farner
No Facebook Data anymore in Data Studio. :(
I receive in all my reports grey fields for Facebook Ads & Facebook Insights Authentification Problems since 5.April.
Some issues i could solve by reauthentification - but for some it doesn't help.
Do you have the same troubles?
Error-ID: 151fc0fc