Supermetrics Support Forum

DCM any Cookie Reach: metrics show as invalid

I get the below error with any of the Cookie Reach metrics:

Query failed: Metric name 'dfa:impressionReach' is not valid.

 

Is that a bug?

  • Hi George,


    Thank you for contacting us. 


    This happens as a result of an update in DCM and it may take some time to get it on our systems. But we are currently working on it and we appreciate your patience.


     Best regards,

    -Supermetrics Team

  • Can you quantify "can take some time" please?


    We paid for a super pro licence specifically for a campaign that's gone live yesterday - not being able to report those metrics is less than ideal.

  • Hi George,


    We apologize for any conveniences this may have caused you. Since this is a big change, it needs a thorough testing before the update. So to give you an ETA at this point, it may take around two weeks. 


    Best regards,

    -Supermetrics Team

  • Hi Nebiat,


    Thanks for the estimate - this is helpful.


    However, as I said we paid for the super pro licence for specifically for a campaign that would be finished in 4 weeks (we already had the super licence).

    We now have to pull the data manually until the issue is fixed. Is there a way to get a refund and cancel the licence since we won't be using it in that case?

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