Supermetrics Support Forum

Linkedin Queries Not Working - Authentication not working

I'm logged in to Linkedin with my ad manager account that manages multiple clients and I keep getting an authentication error. 


When I go to the link to authenticate it says the authentication is successful, however I'm still not able to run the query. Please advise!


The Account number in the query does match the client account (The account was setup under our manager, is this where the issue is? If so, how can I resolve?)



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  • Hi Mark,

    Thanks for contacting us, and sorry for the error. 


    LinkedIn has changed their API and only keeps tokens alive for 60 days. 
    This means you'll have to re-authenticate the connector every now and then, and sometimes a cookie prevents the refreshing of the token. Please clear your cookies and temp data, and maybe try the following also in Incognito mode.

    You'll need to log out, and then log back in from LinkedIn in the sidebar, similarly to this:
     

    dfMH4almCxY5tA8MrP7c8s_OCK9ddozlog.gif


    Let me know if it worked!


    Best regards,

    Heidi / Supermetrics

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