Supermetrics Support Forum

Facebook Reach data not available for Dec'2017

Hi there,


I am trying to view Facebook's total reach and paid reach from Facebook Insights for Dec'2017 but keep getting this error that these metrics are only available on daily, weekly or monthly level - which is strange because indeed the whole of Dec'2017 is the monthly level. It works fine for other months like Jan'2018, November'2017. I noticed also that if I view it for Dec 1, 2017 - Dec 30, 2017 - it works! It also works if I view it for Dec 1, 2017 - Dec 27, 2017 but it doesn't for Dec 1, 2017 - Dec 26, 2017!!!!


Screenshot for the error:


image


Can you please help explain this? We are using Pro version of Supermetrics connector.


Looking forward to your response!


Jeannie

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