You need to reauthenticate

T

Toàn Nguyễn Song

started a topic about 1 year ago

I recieve the notification.

You need to reauthenticate at https://supermetrics.com/login?appid=GADGL&dataSource=FA&mee=dG9hbm5zLndvcmtAZ21haWwuY29t&forceUser=2014580515487658, then run the query again. When logging in, please do so with Facebook Ads user 2014580515487658.

I did that but my sheets didnt work. Plz help me

H

Heidi Virta
said about 1 year ago
Hi Toàn,

Thanks for your message, and sorry to hear about the issue.

Please follow the steps:
Log out of Facebook Ads in Supermetrics sidebar Data Source panel (Log out all)
Close sidebar
Log out of Facebook in any other browser tabs
Clear browser cookies and temporary data
Refresh the Supermetrics Sheet page
Relaunch the Supermetrics sidebar
Login to Facebook Ads data source again
Also try in Incognito mode, if it's not working in the normal browser window.
Let me know how it turns out!

Best regards,

Supermetrics team

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