How can we help you today?

Start a new topic
Discussions Supermetrics for Google Sheets Problems & Solutions

You need to reauthenticate

I recieve the notification.

You need to reauthenticate at https://supermetrics.com/login?appid=GADGL&dataSource=FA&mee=dG9hbm5zLndvcmtAZ21haWwuY29t&forceUser=2014580515487658, then run the query again. When logging in, please do so with Facebook Ads user 2014580515487658.


I did that but my sheets didnt work. Plz help me

1 Comment

Hi Toàn,

Thanks for your message, and sorry to hear about the issue.


Please follow the steps:

  1. Log out of Facebook Ads in Supermetrics sidebar Data Source panel (Log out all)
  2. Close sidebar
  3. Log out of Facebook in any other browser tabs
  4. Clear browser cookies and temporary data
  5. Refresh the Supermetrics Sheet page
  6. Relaunch the Supermetrics sidebar
  7. Login to Facebook Ads data source again
Also try in Incognito mode, if it's not working in the normal browser window.
Let me know how it turns out!


Best regards,

Supermetrics team

Login or Signup to post a comment
More topics in Problems & Solutions
See all 945 topics