You need to reauthenticate

T

Toàn Nguyễn Song

started a topic about 1 year ago

I recieve the notification.

You need to reauthenticate at https://supermetrics.com/login?appid=GADGL&dataSource=FA&mee=dG9hbm5zLndvcmtAZ21haWwuY29t&forceUser=2014580515487658, then run the query again. When logging in, please do so with Facebook Ads user 2014580515487658.

I did that but my sheets didnt work. Plz help me

H

Heidi Virta
said about 1 year ago
Hi Toàn,

Thanks for your message, and sorry to hear about the issue.

Please follow the steps:
Log out of Facebook Ads in Supermetrics sidebar Data Source panel (Log out all)
Close sidebar
Log out of Facebook in any other browser tabs
Clear browser cookies and temporary data
Refresh the Supermetrics Sheet page
Relaunch the Supermetrics sidebar
Login to Facebook Ads data source again
Also try in Incognito mode, if it's not working in the normal browser window.
Let me know how it turns out!

Best regards,

Supermetrics team
D

David Wolfe
said about 1 month ago

This method does not work. It now shows the wrong account and therefor my other accounts cannot be populated. What has changed on your end? I have not touched my queries at all and this happened over night. Not very happy as the queries go down quite often and you demand a high price for a non-reliable product.
H

Heidi Virta
said about 1 month ago

Hi David,

Really sorry to hear about the issues and the bad experience.

Could you please contact us via a private support ticket, to solve the problems you've seen. Please attach any clarifying screenshots of your views to help us understand the situation. Thanks!

Best regards,
Heidi / Supermetrics team

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