Supermetrics Support Forum

  • Hi Toàn,

    Thanks for your message, and sorry to hear about the issue.

    Please follow the steps:

    1. Log out of Facebook Ads in Supermetrics sidebar Data Source panel (Log out all)
    2. Close sidebar
    3. Log out of Facebook in any other browser tabs
    4. Clear browser cookies and temporary data
    5. Refresh the Supermetrics Sheet page
    6. Relaunch the Supermetrics sidebar
    7. Login to Facebook Ads data source again
    Also try in Incognito mode, if it's not working in the normal browser window.
    Let me know how it turns out!

    Best regards,

    Supermetrics team

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