Supermetrics Support Forum

Error: Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user.

Hi,


I have just started getting this error message today when trying to use supermetrics for facebook 'Error: Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user.' 


I have had no issues with facebook prior and nothing has changed with my facebook access. I just created a new facebook ad campaign today so I know I should have access.


How do I fix this?

  • Hi Amelie,


    there are a number of reasons when Facebooks API requires a new authentication. You can do that by fetching a new token at https://supermetrics.com/functions-login/.



    Best regards,

    -Supermetrics Team

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