Queries not refreshing

HI, I have been trying to refresh queries for a few hours and it seems to not be updating.It always gets stuck on this view:

Any insight is appreciated!

  • Hi Vanessa,

    Sorry to hear that you are having issue. I checked the logs based on your email and it looks like you are getting empty token errors for Google Analytics and Google Search Console (and possibly others). Please try logging in and out of all connectors you use for your queries to see if that fixes the token issue.


    -Thank you

    Supermetrics Team

  • Hi, thanks for the reply - that worked :-)

  • Hi, i'm having the same issue. What is a connector? And how do I login and out of it?

  • The items under the "Data Source" section are also referred to as connectors. Here's how to cycle the login for those in the Sheets add-on:

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