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Supermetrics never works on chrome

C
Conor Maurice
started a topic 12 months ago

hello, 


we've had nothing but issues with supermetrics on chrome - works on firefox. 


Now I cannot refresh any queries, or do anything really, using the chrome browser. 


This has been happening for a while but its annoying having to use firefox. Any advice? 

  • J
    Jessica Brock
    said 12 months ago

    Hi Conor,

    It's highly likely the add-on is having issues/conflicts with another add-on/plugin you have installed in the Chrome browser or possibly with old data in Chrome's browser cache. You can easily check this by using Incognito mode, which will disable those, to see if that clears up the issue.

    You may also be affected by a known bug with Google account management that pops up in Chrome. Details of the bug and the workaround (which in part is to use Incognito mode) are listed in this article:

    In some extreme cases, the fix was to uninstall and reinstall Chrome fresh, though this isn't a guaranteed fix.


    -Thank you

    Supermetrics Team

  • R
    Robert Depp
    said 3 months ago

    I am getting the same issue with my Google Chrome Browser, actually Supermetric is not working properly on my browser even I have tried to refresh the search queries but cannot work. Please help. I have faced disabling Confirm Form Resubmission Popup on Chrome then I have checked the settings of Chrome browser and resolved this issue. 

  • J
    Jessica Brock
    said 3 months ago

    Hi Robert,


    Sorry to hear this is happening in Chrome. So we can investigate it please send a private ticket with the following information (https://support.supermetrics.com/support/tickets/new):

    *Which version of Chrome you are using?

    *What errors or behaviors are you seeing?

    *If you can see it, what version of Supermetrics are you using (will be listed at the very bottom of the sidebar)?

    *Which things have you tried already from the prior answer (Incognito mode, clearing internet cache/cookies, reinstalling the add-on)?


    -Thank you

    Supermetrics Team


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