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Query failed: FB error: (#190)

When i made a query about the page likes it appear the following message: Query failed: FB error: (#190) This method must be called with a Page Access Token. Please log out of the Facebook via the sidebar and then log in again.


What can o do in order to solve this?


3 people have this problem
  • I am getting the same error today.


    image


  • Di you fixed? I have the same problem and i tried to do all for fixed and nothing :/

    image


  • We have the same problem :/

  • Hi Filipe,

    This issue was in part addressed this morning. Please reload the sheet and try to log out and in again with the Facebook data source to see if the error is fixed for you.


     


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    -Thank you

    Supermetrics Team

  • Hello everyone,


    terribly sorry about this. We have released a fix for it and everything should be working again normally. Please let us know if you're still experiencing any errors.



    Best regards,

    -Supermetrics Team


    1 person likes this
  • Hi, Jouni 

    now it is working, thanks for a timely and quick response!

  • I'm having this problem again this afternoon. I'm using SuperMetrics for excel, so I'm not able to reload the page. Can you help me?

  • Hi Ana,


    could you please send us a private ticket about it and attach a copy of your data grabber file in to it.



    Best regards,

    -Supermetrics Team

  • Hi

    I had the same issue this morning...how can this be fixed?

    Thanks!

  • Hi Valentino,


    Follow this guide - the error ID is different but the underlying issue is usually the same so these steps also work on error #190:

    https://support.supermetrics.com/support/solutions/articles/19000080422-facebook-insights-error-283-requires-manage-pages-permission-to-manage-the-object


    I'm also going to lock this post as the original issue it was for was resolved a long time ago. If you continue to get issues even after the steps in the article have been performed, please see the last part of the post for how to submit a ticket.


    -Thank you 

    Supermetrics Support

  • Hi Valentino,


    if you're still experiencing this issue, please send us a private ticket about it and we'll look in to it.


    Best regards,

    -Supermetrics Team