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Error ID: 9b8555d5

I am using the free trial version to pull Facebook data through to a data studio report but am seeing this error.


Are there any fixes or things I can do on my side to help resolve this?


Thanks


"Error Details

There was an error requesting data from the community connector. Please report the issue to the provider of this community connector if this issue persists.

Community connector error: No data found (Supermetrics request ID: vlciMNYu9cMxRNyZ_ywfUwIACOXp1Y8y). If the problem persists report an issue with the connector owner.

Error ID: 9b8555d5"

1 Comment

Hi David,

Thanks for reporting this issue.


The "No Data" query result is coming straight from the data source API you're fetching data from.

This usually happens when the query has a (comparison) date range that does not bring back data. 

Case example: 
You've created a Scorecard, set the default date range to last 28 days, and set the comparison option to Previous period.
Your ads have existed for only 1 month.

Result:
In this case the query fetches data for the past two months (date range + comparison), and if there is not data for the whole period of time, you will end up with an error.
This functionality is set by Google, and there's unfortunately nothing we can do about it. 
We expect them to improve this soon, as Data Studio is under constant development.

Solution:
Try changing the date range, and/or removing the comparison.

image



Best regards,

Supermetrics team

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