Supermetrics Support Forum

Can't Change YouTube Accounts

Hi There


Whenever I try and click to change a YouTube account (I am logged in to multiple accounts) it doesn't change when I'm in the query builder


Any ideas?


Thanks
Aaron

  • Hi Aaron,


    could you first please try with another browser if you have one installed on your computer? (this way we can see whether it's related to the sidebar or to YouTube connector)



    Best regards,

    -Supermetrics Team


  • Hi there


    I've tried a different browser and still the same issue. Just makes the view of the sidebar just jump up to the top without changing the account


    Thanks
    Aaron

  • Hi Aaron,


    have you tried changing the view to "Toggle select type" -and choosing the account from that view?



    Best regards,

    -Supermetrics Team

  • Hi 


    As it's a Datasource you don't have the option to toggle select type unfortunately. 


    Thanks
    Aaron

  • Hi Aaron,


    can you possibly record a video of how this happens on your sidebar when you try to select another account. This will help us investigate what's causing it. Also please let us know which browser and build you are using. 



    Best regards,

    -Supermetrics Team



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