Can't Change YouTube Accounts : Supermetrics Support Forum

A

Aaron Harris

started a topic 4 months ago

Hi There

Whenever I try and click to change a YouTube account (I am logged in to multiple accounts) it doesn't change when I'm in the query builder

Any ideas?

Thanks
Aaron

J

Jouni Hyötylä

said 4 months ago

Hi Aaron,

could you first please try with another browser if you have one installed on your computer? (this way we can see whether it's related to the sidebar or to YouTube connector)

Best regards,

-Supermetrics Team

A

Aaron Harris

said 4 months ago

Hi there

I've tried a different browser and still the same issue. Just makes the view of the sidebar just jump up to the top without changing the account

Thanks
Aaron

J

Jouni Hyötylä

said 4 months ago

Hi Aaron,

have you tried changing the view to "Toggle select type" -and choosing the account from that view?

Best regards,

-Supermetrics Team

A

Aaron Harris

said 4 months ago

Hi

As it's a Datasource you don't have the option to toggle select type unfortunately.

Thanks
Aaron

J

Jouni Hyötylä

said 4 months ago

Hi Aaron,

can you possibly record a video of how this happens on your sidebar when you try to select another account. This will help us investigate what's causing it. Also please let us know which browser and build you are using.

Best regards,

-Supermetrics Team

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