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Query failed: FB post fetching error: (#200)

A

Anders Hjelmer Paulsen

started a topic 10 months ago

Hi Supermetrics

When I run my query I get this messenge:

Query failed: FB post fetching error: (#200) User does not have sufficient administrative permission for this action on this page.

I have checked all the Facebook pages, and I am admin in all of them?

What can cause this failure?

Best,

Anders Hjelmer Paulsen

Social media editor

Jysk Fynske Medier

Denmark

J

Jessica Brock
said 10 months ago

Hi Anders,

This is likely due to the change we made today for a known issue with Insights - the details are here:

Facebook - Post level discrepancies **FIXED**

The issue is that this fix requires higher permissions to work. It generally can be fixed by logging out and back in again. However, if your FB account permission themselves are not sufficient (which seems possible given the error text), you'll have to get the page manager to update your permissions to allow for page management (which is the new level required by the fix FB made to address the bug).

-Thank you

Supermetrics Team
J

Jessica Brock
said 10 months ago

Hi Anders,

I've engaged the dev - they are investigating why that's not working as expected if you already have manage rights to the page.

-Thank You

Supermetrics Team
J

Jessica Brock
said 10 months ago

Hi Anders,

Looks like there was another bug leading to the errors - a hotfix for this was deployed on Sunday Jan 21st that should have addressed this. Please refresh and re-authenticate the connector to verify this clears the error.

-Thank You

Supermetrics Team

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