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Facebook Connecter Not Getting Facebook Ad Account

the connector is not pulling all the facebook ad accounts I have access to. What should I do? Need help asap. 

1 Comment

Hi Kyle,

I would try re-authenticating the connector to see if it's just a permissions issue. Instructions in below images:


Copy the short URL and paste in another browser tab:


In the new tab, add new account even if you see your account currently logged in.

After authentication, please check the accounts/pages selected in your dropdown.
Finally, reconnect to apply changes.


If that does not help please let us know the following:

*How many Ad accounts in total should you have access to?

*How many are shown in the dropdown?

*Does the authentication page show that more than 1 Facebook account is logged in?

*If so, is that other account required to access all ad accounts?

-Thank you

Supermetrics Team

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