Start a new topic
Solved

Facebook Organic Data- Missing Posts

Hello there! 


When I pull data for my Facebook page there is always data missing. For example, if I pull data for a whole year, I am missing A LOT Of posts, especially those with high clicks (which is important). This also occurs when pulling data on a month-to-month basis...sometimes there is whole days missing. 


Please advise ASAP as this is not efficient for reporting. 

Thanks!


Hi Amber,

Sadly this is a known issue with Facebook Insight's API - please see this post that explains the issue in more detail and give a workaround:

Facebook - Post level discrepancies


We're waiting on Facebook to deploy a new endpoint that addresses this problem.


-Thank you

Supermetrics Team

Hello,


Since the 12th theres a solution for the new end point:
https://developers.facebook.com/bugs/1838195226492053/?comment_id=1890877841223791

Is there any news on this fix?

Hi Amber/Daniel,

Yes, this should be addressed soon, assuming the end point does fix the issue as promised and isn't loaded with other bugs that make using it problematic. The developer is engaged and actively working on this as we speak, but I don't yet have a timeline for completion. We'll update the relevant article/notify those affected as soon as the fixed connector is ready.


-Thank you

Supermetric Team

Hi Amber,

The fix was deployed today to our connector - please lease refresh your Sheet acquire the latest version of the connector. 

 

Also note that the new endpoint requires stronger permissions to allow for "managing your pages" so that it can function. If you get the following error, please log out of the Facebook Insights connector and back in to accept the new permissions level.


Fetching Facebook posts requires new permissions ("manage Pages"). Please log out from the Facebook Insights data source and then log in again, granting the new permissions.


-Thank you

Supermetrics Team

I Just checked my January data for some fanpages and I still find some missing posts, why is this?

We made the new endpoint in Google Sheets an optional setting as some users were having other issues with it due to bugs on the FB side, so it was made opt-in for now. Datastudio as far as I know was reverted and we haven't added this setting yet (so it's still using the endpoint that has the known issue to drop post data). 


For how to enable the option if using Google Sheets, see:

https://support.supermetrics.com/support/solutions/articles/19000068094--fixed-facebook-post-level-discrepancies



-Thank you

Supermetrics Team


Login or Signup to post a comment