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There was an error retrieving this Add-on's configuration

J

Joan B

started a topic 9 months ago

Hi,

I'm using AdWords Supermetrics Connector to create charts from more than 50 AdWords accounts, but I'm having issues.

Once I linked one new connector, the AdWords one requests authorization each time.

But if I press the button to AUTHORIZE, appears the next message:

And if I click to REFRESH AUTHORIZATION, appears what I saw in the first screenshot, as a loop.

Does anybody know why?

Many thanks!!

H

Heidi Virta
said 9 months ago

Hi Joan,

Very sorry for the issue.

Please try force adding the account even if it exists, to refresh connection. It often helps in cases like this.

After the authentication, check the accounts/pages you've chosen for the report.

In the authorization window, add new account even if you see your account currently logged in.

Best regards,

Supermetrics team

1 person likes this
e

etorre@labelium.fr
said 5 months ago

Hi,

I'm running into the same issue... and re-authenticating doesn't help. For context : I have several Bing accounts linked to my Supermetrics Datastudio account.

May you help? My dashboards have been down for some time now.

Thanks,

Sébastien
H

Heidi Virta
said 5 months ago

Hi Sebastien,

Did you try force re-authenticating in Incognito mode? That sometimes does the trick.

If the force re-authentication is unsuccessful also in Incognito, let us know the login email and we'll clear the tokens on it.

Best,
Heidi / Supermetrics
Y

Yentl Mader
said 4 months ago

Hi,

I'm also running into the same issue by connecting with adform. Forcing re-authentication in Incognito or refreshing connection does not help.

Any other tricks?

Thanks and kind regards,

Yentl
H

Heidi Virta
said 4 months ago

Hi Yentl,

please create a private support ticket with account details and perhaps some screenshots, for us to offer you the best help on this issue. Thanks!

Best,
Heidi / Supermetrics team

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