Solved
There was an error retrieving this Add-on's configuration
Hi,
I'm using AdWords Supermetrics Connector to create charts from more than 50 AdWords accounts, but I'm having issues.
Once I linked one new connector, the AdWords one requests authorization each time.
But if I press the button to AUTHORIZE, appears the next message:
And if I click to REFRESH AUTHORIZATION, appears what I saw in the first screenshot, as a loop.
Does anybody know why?
Many thanks!!
Hi Joan,
Very sorry for the issue.
Best regards,
Supermetrics team
1 person likes this
Hi,
I'm running into the same issue... and re-authenticating doesn't help. For context : I have several Bing accounts linked to my Supermetrics Datastudio account.
May you help? My dashboards have been down for some time now.
Thanks,
Sébastien
Hi Sebastien,
Did you try force re-authenticating in Incognito mode? That sometimes does the trick.
If the force re-authentication is unsuccessful also in Incognito, let us know the login email and we'll clear the tokens on it.
Best,
Heidi / Supermetrics
Hi,
I'm also running into the same issue by connecting with adform. Forcing re-authentication in Incognito or refreshing connection does not help.
Any other tricks?
Thanks and kind regards,
Yentl
Hi Yentl,
please create a private support ticket with account details and perhaps some screenshots, for us to offer you the best help on this issue. Thanks!
Best,
Heidi / Supermetrics team