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There was an error retrieving this Add-on's configuration


I'm using AdWords Supermetrics Connector to create charts from more than 50 AdWords accounts, but I'm having issues. 


Once I linked one new connector, the AdWords one requests authorization each time. 

But if I press the button to AUTHORIZE, appears the next message:


And if I click to REFRESH AUTHORIZATION, appears what I saw in the first screenshot, as a loop. 

Does anybody know why?

Many thanks!! 

1 Comment

Hi Joan,

Very sorry for the issue.

Please try force adding the account even if it exists, to refresh connection. It often helps in cases like this. 
After the authentication, check the accounts/pages you've chosen for the report. 

In the authorization window, add new account even if you see your account currently logged in.


Best regards,

Supermetrics team

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