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Script Error When Linking Facebook

C
CPC Strategy
started a topic almost 2 years ago

I am consistently getting an error when attempting to authenticate a Facebook connection for Data Studio. Image attached.


Is there any other way to address this?


Thanks

FB Error.png
FB Error.png
(10.8 KB)
  • Heidi Virta
    said almost 2 years ago

    Hi,

     

    Please try the workaround steps in this article anyway for this issue, just to verify if it's Google account management bug or something else:

    Authentication-, HTTP- or Script errors


    -Thank you

    Supermetrics Team

  • C
    CPC Strategy
    said almost 2 years ago

    Hi Heidi,


    I have tried connecting via incognito browser window,  but am getting the same issue. Any other idea on how to get around this?


    Thanks!

  • Heidi Virta
    said almost 2 years ago

    Hi


    Did you try other browsers as well?


    Best,

    Supermetrics team

  • C
    CPC Strategy
    said almost 2 years ago

    Hi Heidi


    I am getting the same issue in Firefox and Chrome. Is it possible it has anything to do with these other team associations? 

    Image 26.png
    Image 26.png
    (44.2 KB)
  • Heidi Virta
    said almost 2 years ago

    Hi,


    Other teams should not cause an error like this. Since you have other teams as well, did you try using them for the authentication? Is the error the same? If you add a colleague to your team and have them try the same, is the error still there? 

  • C
    CPC Strategy
    said almost 2 years ago

    Hi,


    I have also tried authorizing through different accounts on this team and get the same error. Additionally, I get an error when I try to remove our main login from other teams, as they are not necessary.


    Any other thoughts on how to get authorization to work?

    Image 27.png
    Image 27.png
    (7.17 KB)
  • Heidi Virta
    said almost 2 years ago

    Hi,


    please contact us via a private support ticket, as investigating this issue requires private information exchange and the issue will probably need to be forwarded to our developers.


    Best,

    Supermetrics team

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