Domain shift leads to missing Pro Account

Hi everyone,

our Domain shiftet from to and so our Mail Adresses/Google Accounts.

Ive got a Pro Account with but ever since the domain change my Pro Account is lost and i get a 30 Day Trial Account with my "new" Account

Is someone able to change my Account to

Have a nice Day.


  • Hi Michael,

    Please see this article about how to change your user ID on your license:

    Can I change my User ID for Supermetrics?

    -Thank you

    Supermetrics Team

  • Hi Jessica,

    thanks a lot for your advice.

    Unfortunately there is no account management:


    Underneath my new Mail Address is just nothing.

    It seams that with the shift of our domain my Supermetrics Account was forced from to

    Btw, without any demand.

    However i was able to find a Link to the Management Page inside an old Your license is about to expire E-Mail. And the Link worked - my problem was solved. :)

    Thank you very much and best regards from Germany.


  • Hi Michael,

    Glad you were able to locate that email with the link and correct it. I will then mark this as resolved. Have a great weekend!

    -Thank you

    Supermetrics Team

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