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Domain shift leads to missing Pro Account
Hi Michael,
Please see this article about how to change your user ID on your license:
Can I change my User ID for Supermetrics?
-Thank you
Supermetrics Team
Hi Jessica,
thanks a lot for your advice.
Unfortunately there is no account management:
Underneath my new Mail Address is just nothing.
It seams that with the shift of our domain my Supermetrics Account was forced from mra@feig-partner.de to mra@fp.de.
Btw, without any demand.
However i was able to find a Link to the Management Page inside an old Your license is about to expire E-Mail. And the Link worked - my problem was solved. :)
Thank you very much and best regards from Germany.
Michael
Hi Michael,
Glad you were able to locate that email with the link and correct it. I will then mark this as resolved. Have a great weekend!
-Thank you
Supermetrics Team
Michael Rätzsch
Hi everyone,
our Domain shiftet from feig-partner.de to fp.de and so our Mail Adresses/Google Accounts.
Ive got a Pro Account with mra@feig-partner.de but ever since the domain change my Pro Account is lost and i get a 30 Day Trial Account with my "new" Account mra@fp.de.
Is someone able to change my mra@feig-partner.de Account to mra@fp.de?
Have a nice Day.
Michael