Start a new topic
Solved

Domain shift leads to missing Pro Account

Hi everyone,


our Domain shiftet from feig-partner.de to fp.de and so our Mail Adresses/Google Accounts.


Ive got a Pro Account with mra@feig-partner.de but ever since the domain change my Pro Account is lost and i get a 30 Day Trial Account with my "new" Account mra@fp.de.


Is someone able to change my mra@feig-partner.de Account to mra@fp.de?


Have a nice Day.

Michael


Hi Michael,


Please see this article about how to change your user ID on your license:

Can I change my User ID for Supermetrics?


-Thank you

Supermetrics Team

Hi Jessica,


thanks a lot for your advice.

Unfortunately there is no account management:


image


Underneath my new Mail Address is just nothing.


It seams that with the shift of our domain my Supermetrics Account was forced from mra@feig-partner.de to mra@fp.de.

Btw, without any demand.


However i was able to find a Link to the Management Page inside an old Your license is about to expire E-Mail. And the Link worked - my problem was solved. :)


Thank you very much and best regards from Germany.

Michael


Hi Michael,


Glad you were able to locate that email with the link and correct it. I will then mark this as resolved. Have a great weekend!


-Thank you

Supermetrics Team

Login or Signup to post a comment