Supermetrics Support Forum

Solved

Domain shift leads to missing Pro Account

Hi everyone,


our Domain shiftet from feig-partner.de to fp.de and so our Mail Adresses/Google Accounts.


Ive got a Pro Account with mra@feig-partner.de but ever since the domain change my Pro Account is lost and i get a 30 Day Trial Account with my "new" Account mra@fp.de.


Is someone able to change my mra@feig-partner.de Account to mra@fp.de?


Have a nice Day.

Michael

  • Hi Michael,


    Please see this article about how to change your user ID on your license:

    Can I change my User ID for Supermetrics?


    -Thank you

    Supermetrics Team

  • Hi Jessica,


    thanks a lot for your advice.

    Unfortunately there is no account management:


    image


    Underneath my new Mail Address is just nothing.


    It seams that with the shift of our domain my Supermetrics Account was forced from mra@feig-partner.de to mra@fp.de.

    Btw, without any demand.


    However i was able to find a Link to the Management Page inside an old Your license is about to expire E-Mail. And the Link worked - my problem was solved. :)


    Thank you very much and best regards from Germany.

    Michael


  • Hi Michael,


    Glad you were able to locate that email with the link and correct it. I will then mark this as resolved. Have a great weekend!


    -Thank you

    Supermetrics Team

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