Supermetrics Support Forum

Impossible to launch the Sidebar

Hello


Since yesterday I canno't launch the Sidebar. The loading is stuck on 92% 


Why ?


Thanks


1 person has this problem
  • Hi Alex,

    Thanks for reaching out.

    Please try rebooting, and clearing cookies and other temp data.

    Also try another browser and/or Incognito mode if that does not help.



    Best regards,

    Supermetrics team

  • Hi Heidi, I have the same - Supermetrics has virtually become unusable. Trying all of the above but no luck. Sometimes it eventually loads but it is then painfully slow to run queries. Supermetrics support seems to have become very slow to respond too. What's going on?

  • Hi David,


    Very sorry for the issues, and sorry you feel support is slow. We do try to reply within 1-2 business days. I could not find any open tickets for you.


    At the moment there are no know issues in Supermetrics usage.

    Are your queries very heavy? Have you tried splitting it into smaller chunks to see if it runs more smoothly?


    If you like us to investigate your case further, please open a private ticket.


    Best regards,

    Supermetrics team

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