Error validating access token

Query failed: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.


Hi community, 


I haven't changed my password, I just logged out of all sessions for security purposes, now I cannot refresh Supermetrics, 

Anyone assitance will be appreciated in getting this solved? 


Thank you Kindly 

  • Hi Bonita,

    Thanks for your message.


    you need to log out, and then log back in from all of your Data Sources in the sidebar:

    dfMH4almCxY5tA8MrP7c8s_OCK9ddozlog.gif




    Best regards,

    Supermetrics team

  • Logging in and logging out doesn't work. How do I reconnect supermetrics and Facebook? 


    I deleted the connection on the advice of another error message (due to two factor authentication) and now none of my reports work...


    Thanks

  • The invalid access token error simply means the token for the selected app used for posting is expired and needs to be re-authenticated. And to fix, all you need to do is Re-authenticate the current app used for posting. To Re-authenticate, Goto Settings > Facebook Apps > Deauthenticate the App.

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