Supermetrics Support Forum

unable to fetch data from Facebook (error message for break-in attempt?)


I'm using SuperMetrics for Google Sheets where I've connected the adwords, analytics and facebook accounts.

I've recently switched the account used to connect to our business manager to a my account (owner of the business editor) and I'm getting a weird error when I try to refresh data:

Error: It seems your Facebook Ads account has been flagged by Facebook due to a copyright violation, break-in attempt or some other security issue. Please log in to Facebook Business Manager to resolve the issue.

I've logged into FB business manager and I have no issues, my colleague also is ok.

I've tried to use another user for facebook connection but I have the same error.

The adwords connection works ok.

Please advise

  • I'm experiencing the same issue right now. How was this solved?

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