Problems with Facebook Ads data connector : Supermetrics Support Forum

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Problems with Facebook Ads data connector

Wojciech Sołtys

started a topic 5 months ago

Hi,

I have a problem with Data Studio reports that fetch data from Facebook Ads connections.

This is the message I'm getting:

How can I fix it?

1 Comment

Jessica Brock

said 5 months ago

Hi Wojciech,

The error means that you are no longer logged into the Facebook Ads connector with a valid user/password.

Please try re-authenticating the Facebook connector (force adding the account again even if it exists, to refresh connection), it often helps in cases like this. After the authentication, check the pages you've chosen for the report.

Instructions in below images:

Copy the short URL and paste in another browser tab:

In the new tab, add new account even if you see your account currently logged in.

After authentication, please check the Facebook pages selected in your dropdown.

Finally, reconnect to apply changes.

-Thank you

Supermetrics Team