Issue With DataStudio Connector

Jeremy DeLorm

started a topic over 2 years ago

When trying to move to different time frames using the Facebook Ads connector for Google Data Studio and my graphs are giving me the this error:

Error ID: a2e513e8

Please help.

(60.2 KB)

Heidi Virta
said over 2 years ago

Hi Jeremy,

Thanks for contacting us. This could be a temporary Facebook API error.

If it still does not work, please try re-authenticating the Facebook connector (force adding the account again even if it exists, to refresh connection), it often helps in cases like this. After the authentication, check the pages you've chosen for the report.

Instructions in below images:

Copy the short URL and paste in another browser tab:

In the new tab, add new account even if you see your account currently logged in.

After authentication, please check the Facebook pages selected in your dropdown.

Finally, reconnect to apply changes.

Best regards,

Supermetrics team