Instagram not working

 Hi all,

I'm trying to connect an Instagram account named (so the .nl is included in the username,, but it doesn't work. I constantly get an error:

Community connector error: Error: Unable to get response, please try again in a moment. (Supermetrics request ID: j9ZZ0uw2NEVxxTbxr4cZDR7y9NCm26). If the problem persists report an issue with the connector owner.

Other instagram accounts in the same dashboard work fine. Does it has something to do withe the point (.) in the username?

Hope to hear from you!


  • Hi Stef,

    it may have been a temporary glitch as I just tested pulling Instagram User Data from (I tested with followers count) -and it worked correctly. If still experiencing this issue, please send us a private ticket about it as we may need to get access to your file. 

    Best regards,

    -Supermetrics Team

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