Supermetrics Support Forum

Facebook Ads widgets say trial expired on paid account?

All of a sudden the Facebook Ads widgets for a client of ours all show below error:


 

Community connector error: Trial expired, user Team {redacted} for Supermetrics API - If the problem persists report an issue with the connector owner.

 

We have an active account that is paid for - even within the same report other of your connectors linked to same account are working fine? What's stranger other reports with connection to other FB ad accounts are working fine too.


Any suggestions please?

This is time sensitive as a client was due to look at this report...


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