Supermetrics Support Forum

Error: Error: 403 The caller does not have permission - Suggested Fix NOT WORKING

HI,


I saw all your things about this particular error message. But it is only showing up sporadically (a sheet will work for like half the cells and have this message for the other half).


Additionally, it doesn't help if I log into an incognito window. Are there other things I could do to fix this?

  • Hi Amelia,

    We escalated this issue to our developers this afternoon as some users are continuing to see issues even with the workaround.


    Just to check - are you logged into multiple Google accounts for Sheets itself, or logged into multiple accounts for the data source you are seeing the error with?


    -Thank You

    Supermetrics Team

  • Hi Amelia,

    We made some changes that hopefully stops the error from happening. Can you reload the tool and try again?

    -Thank you
    Supermetrics Team
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