Post reactions error- no split dimensions available

Hi There-


I am trying to create a report with organic post reactions, and am getting this error:


Community connector error: When fetching the post_reactions_like metric, you must split by post-level dimensions. (Supermetrics request ID: VIuSKnvAOns2PbHURyhIXMcsS9hkLZrk). If the problem persists report an issue with the connector owner.

Error ID: 84d9b3bf


BUT there is no option in the editor for me to split by post-level. Please advise. 


1 person has this problem
  • Hi Jaime,


    Thanks for getting in touch.

    As the error days, your chosen metrics and dimensions are not compatible to use in the same query. So, if the metric is Post related (not Page) you need to split by a dimension that is also Post related.


    If there's anything else we can help you with, please let us know.


    Best regards,

    Supermetrics Team

  • Hi,


    There's no option to add a dimension, only the metric "Post reactions: like". See screenshot below:


    image

  • Hi Jaime,

    I see - you are using a scorecard. How about if you try to change it to Table chart and split by a post dimension eg. Post message? Does it work then? It should, since the "Post reactions: likes" can't be summed together (all likes of all posts), but they need to be split by something that separates the posts.


    image



    Best regards,

    Supermetrics Team


    Twitter: @Supermetrics 

    Support forum: support.supermetrics.com

  • Hello I'm having this same issue. I have post name as a dimension and comments on post and it is giving me this same error. I couldn't even duplicate what you have above.

  • Hey Keenan,


    Sorry to hear that. Could you try it with the metric "Comments" instead of "Comments on post"?


    If it still fails to work, please reach out to us via a private ticket:

    https://support.supermetrics.com/support/tickets/new


    Thanks!

    -Heidi / Supermetrics team

  • I am also having this issue. I have replicated the solutions given to commenters above, but still no resolution.

    Specifics:

    I am using the Facebook Insights connector

    I am using 'Post Link Clicks'. This data fails with the error:
    ----------------------------------------------------------------
    Connector details

    When fetching the post_link_clicks_unique metric, you must split by post-level dimensions. (Supermetrics request ID: L19f0WAfddBV93QVlz6szSHBJVTemHpQ).

     

    Error ID: 6f126eeb

    ----------------------------------------------------------------


    Weirdly - the issue disappears when I disable using the summary row. I prefer having the summary row. Why does using the summary row cause this issue, and is there a workaround?


    1 person likes this
  • Found a fix for this.


    If you're using the scorecard, simply set a filter to:


    Exclude > Post ID > Is Null


    Then it'll work.

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