Supermetrics Support Forum

Change of email address

Hello,


My company just moved to G-Suite and annoyingly the login I was using for Supermetrics didn't migrate, so we've gone from XXX@jellyfishconnect.com to XXX@gmail.com and now when I login it's telling me my free trial of Supermetrics is over when I've paid for a full year subscription. 


I'm assuming this is because the email address has changed. How can I move my subscription onto a different email address?


Thanks

  • Hi Joshua,

    you can change the user id in Account Management.


    You can find your account management page from "Thanks a lot for your purchase" email that you have received in to your payer email, and/or from here if you are a Supermetrics for Google Drive user:


    image




    Best regards,

    Supermetrics Team

  • Hi there,


    I can see how to change the User ID so that's fine.


    If I change though, will all of my existing dashboards be wiped and the logins/set-up be disconnected?


    Many thanks,


    Tomás

  • Hi Tomas,


    When you change the user id, your queries are transferred to the new user.

    However there may be requests for re-authenticating. Triggers will need to be setup again, if you have any.


    Best,

    Supermetrics team

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