Facebook Token Error
Hi,
Accounts are unable to be selected within Facebook. The error reads: Failed To Load: Empty Token. Account fetch error: Error: empty token. Can you please assist?
Thanks,
Matt
Supermetrics Support Forum
Hi Matt, any answer? we already solved this problem?
Hi Matt,
Can you try logging out of Facebook on any/every platform, clearing your internet cache/cookies, and then try to access again? There's likely a stale or mal-formed authentication token somewhere, and this should clear it out.
Another trick that may serve as a work-around is to try this in Incognito mode in your browser.
If none of the above works, please let us know so that we can investigate further.
-Thank you
Supermetrics Team
Hi Jessica,
I did what you indicated in the previous comment, and it does not work for me, you can help me, I need this urgently.
Thank you!
1 person likes this
Hello, I came to this post because I am presenting the same problem as well. Any solution so far?
Thanks a lot.
Julian
YSF
Hi Julian,
If logging out and back in doesn't fix the issue, I have to delete the corrupt tokens from our side.
I've done this for you which will force re-authentication to Facebook Ads. Please log out and back in again so that it recreates the token (hopefully correctly this time) and then the error should clear.
-Thank you
Supermetrics Team.
Same problem - followed the procedure described above; logged out of Facebook from all units, cleared cookies and cache, and tried over. Same result: Failed to load: Error: empty token
Thanks.
Hi Jesper,
Please submit a private ticket for this (if you have not done so already) and include your subscription user ID so I can find and delete the tokens.
Go to https://support.supermetrics.com/support/home, click on New Ticket and select Private Ticket, then fill it out.
-Thank you
Supermetrics Team