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Please help. I can't send my email reports as I used to.

Please help. I can't send my email reports as I used to.

Even when I want to send a test the email doesn't arrive.


Hi Corey,


We're sorry to hear that you are having issues. There are some known issues with triggers lately and we've been actively working to fix those. As a workaround, we have some different steps to try in this solution page that can help with this:

The triggers I added don't work.


If you've gone through those and nothing's helped, then please submit a private ticket to us so we can more deeply investigate your scenario for a fix. The bottom of the solution I linked above has a list of the information we need from you for the investigation, so please include that in your ticket.


-Thanks!

Supermetrics TeamĀ 

Hi Corey,

My apologies - it's beyond our expertise to give advice about systems and environment changes outside of our tools.


-Thank you

Supermetrics Team

Hi Corey,

Sorry - I've been unable to get an answer internally for this so far. The only thing given was that the recommendation was to use 'noreply@supermetrics.com' instead, which you are already doing. I'm sorry I've not been able to help further on this.


-Thank you

Supermetics Team

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