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Please help. I can't send my email reports as I used to.

Please help. I can't send my email reports as I used to.

Even when I want to send a test the email doesn't arrive.

  • Hi Corey,


    We're sorry to hear that you are having issues. There are some known issues with triggers lately and we've been actively working to fix those. As a workaround, we have some different steps to try in this solution page that can help with this:

    The triggers I added don't work.


    If you've gone through those and nothing's helped, then please submit a private ticket to us so we can more deeply investigate your scenario for a fix. The bottom of the solution I linked above has a list of the information we need from you for the investigation, so please include that in your ticket.


    -Thanks!

    Supermetrics TeamĀ 

  • Hi Corey,

    My apologies - it's beyond our expertise to give advice about systems and environment changes outside of our tools.


    -Thank you

    Supermetrics Team

  • Hi Corey,

    Sorry - I've been unable to get an answer internally for this so far. The only thing given was that the recommendation was to use 'noreply@supermetrics.com' instead, which you are already doing. I'm sorry I've not been able to help further on this.


    -Thank you

    Supermetics Team

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