Supermetrics Support Forum

Loading exceded time

Hi all


ihave the trial version and we are trying to make a report and this issues happening to me:

i´m conected to omniture with supermentrics in google sheets, i run some queries (i have 15 accounts that it must be together) but the time of loading is excesive since today, what is happening ? how can i decrease that charging time? 

image

the download stops there and nothing happen.


we want to buy supermetrics but only if this work for this client and this conditions.


thanks

  • Hi Fabian,


    have you tried if the query goes through when you have selected only 1 or 2 accounts in to it? (this is for debugging what's causing the issue).



    Best regards,

    -Supermetrics Team

  • Hi Jouni

    The same thing is happening, and sometimes the sidebar is not launching...


    What can i do?

  • This might be a browser related issue.


    If you have another browser installed on your computer, could you please try with that.



    Best regards,

    -Supermetrics Team

  • i´ve tried with mozzilla and the same thing happened :(

  • image


  • hi jouni, today is the same, can you help me?

  • Hello Fabian,


    could you please try again now. It should be working.



    Best regards,

    -Supermetrics Team

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