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Loading exceded time

Hi all

ihave the trial version and we are trying to make a report and this issues happening to me:

i´m conected to omniture with supermentrics in google sheets, i run some queries (i have 15 accounts that it must be together) but the time of loading is excesive since today, what is happening ? how can i decrease that charging time? 


the download stops there and nothing happen.

we want to buy supermetrics but only if this work for this client and this conditions.


Hi Fabian,

have you tried if the query goes through when you have selected only 1 or 2 accounts in to it? (this is for debugging what's causing the issue).

Best regards,

-Supermetrics Team

Hi Jouni

The same thing is happening, and sometimes the sidebar is not launching...

What can i do?

This might be a browser related issue.

If you have another browser installed on your computer, could you please try with that.

Best regards,

-Supermetrics Team

i´ve tried with mozzilla and the same thing happened :(


hi jouni, today is the same, can you help me?

Hello Fabian,

could you please try again now. It should be working.

Best regards,

-Supermetrics Team

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