Supermetrics Support Forum

Unable to connect to Data Studio fully

Hi guys


I have a paid subscription to the Google Sheets product and I have been trying to use the developer connections for Data Studio.


When I am setting up my connection I get the following message shown:


 

Trial expired Supermetrics for Google Data Studio - Google Analytics for XYZ@gmail.com. To see pricing and purchase a paid license, visit https://goo.gl/jTPbfQ


 

Logged into Google Analytics with 1 user account: XYZ@gmail.com.To add more/manage user accounts, visit https://goo.gl/wZdrmJ


I am definitely logged in with the same email that is linked to the Supermetrics account and the Google Analytics account but I can't to the bottom of why this message is appearing.


Any ideas of what is causing that issue?

  • Hi Cockram,

    Supermetrics for Google Sheets and Supermetrics for Data Studio are separate products and cannot be used with each others licenses.


    If you wish to use Supermetrics for Data Studio, you'll need to purchase a license for it. If you have any questions about your licenses, please send us a private ticket about those.



    Best regards,

    -Supermetrics Team

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