Solved

How do I log out of free version and into the paid version?

I was having trouble refreshing data then I noticed I was logged in with an older email address that is under the free trial. I don't see a log out  / log in function. Any ideas?

  • Hi Ryan,


    it's related to the account that you are logged in with to Google Sheets. You should log out from Google Sheets and login back with the Google account you set in to your license.



    Best regards,

    -Supermetrics Team

  • Hi Supermetrics


    I have already signed into the paid/full version account on google sheet, however it is not working. can you help with this enquiry?

  • Hi, 

    I have a paid version and a trial version with the same email adress. 

    I am currently trying to add data to data studio but can not log out from the trial version to reach my paid version. 


    Best, L 

  • Hi Linnea,


    in case you already have a paid license, our system will automatically use that one. You may have incorrectly set your license assignments. Please look in to this article: https://support.supermetrics.com/support/solutions/articles/19000072694-community-connector-error-you-are-using-the-free-version-of-supermetrics-for-data-studio


    Best regards,

    -Supermetrics Team

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