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Report missing certain dates

E
Erica Broome
started a topic almost 3 years ago

I keep refreshing a report and it is coming back with random post dates missing from a span of about 6 months. The criteria is all the same for that time frame so it doesnt make sense that a bunch of dates are missing. Any ideas?

  • J
    Jouni Hyötylä
    said almost 3 years ago

    Hi Erica,


    was this issue coming from Google Analytics or AdWords queries? We have released a fix that should take care of those.


    Best regards,

    -Supermetrics Team

  • E
    Erica Broome
    said almost 3 years ago

    It was coming from google analytics from facebook insights  - should the fix have fixed it within that as well?

  • J
    Jouni Hyötylä
    said almost 3 years ago

    Actually the Facebook issue is at their end. Please read more about it from here: https://support.supermetrics.com/support/solutions/articles/19000068094-facebook-post-level-discrepancies



    Best regards,

    -Supermetrics Team

  • E
    Erica Broome
    said almost 3 years ago

    Thanks - so what is the max timeframe i can include in a data pull?

  • E
    Erica Broome
    said almost 3 years ago

    Also is it possible to speak to someone to troubleshoot the actual report?

  • J
    Jouni Hyötylä
    said almost 3 years ago

    Hi Eric,


    in case you wan't us to take a look at your queries, could you please send us a private ticket about it as we need for you to share some information.



    Best regards,

    -Supermetrics Team

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