Supermetrics Support Forum

Facebook Ads Deleted Items with Delivery

Has SuperMetrics been updated to fix the bug so we can see data for deleted items that had delivery?

It appears that the thread below hasn't been updated since Dec 2016 but I still have this problem.!topic/automateanalytics/-0Z8zFlwtJ4

1 person has this problem
  • Hi Clayton,

    we're looking in to this. Thank you for reminding us.

    Best regards,

    -Supermetrics Team

    1 person likes this
  • Yes this looks to still be an issue?

  • I believe so. I have never heard of any resolution to this problem.

  • Any updates? Will this ever be possible?

  • Hi!

    This is a quite complex query to complete. Our development team has estimated Q2/2018 for possible implementation.

    Terribly sorry to keep you waiting for a certain answer on this.

    Best regards,

    -Supermetrics Team

  • that would be great. thank you

  • It looks like this works now to show metrics for items that were deleted within an active/paused parent but it doesn't seem possible to pull delete items themselves yet.

    For example, if I delete a campaign, I can't pull data for that campaign anymore. If I delete ads within a campaign but leave the campaign paused, then if I pull data at the campaign level I do see the correct total impressions (and other metrics) for the timeframe, including the ads that were deleted. But if I pull the ad-level data, all of the deleted ads are not visible.

    Is there a way to do this that I'm missing? If not, is a fix in the dev queue? Thanks so much for fixing the first issue!

  • It looks like we are able to see deleted items now. Can you confirm that this was fixed? We want to be sure before we start deleting old entities in Facebook Ads (which we always wanted to do but couldn't due to Supermetrics' inability to get that data). Thanks

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